General terms and conditions of business for online ordering

Terms & Conditions for Online Food Ordering

1. Introduction Welcome to Riva Patisserie & Brasserie's online ordering system. These terms and conditions apply to the services available from the domain and sub-domains of our website and any associated mobile application. By accessing our site or utilizing our service, you agree to be bound by the terms and conditions below.

2. Online Ordering

2.1 You may order food directly to your table by scanning the QR code provided at your table and selecting your desired items from our digital menu.2.2 All orders are digitally sent to the kitchen and prepared according to the order sequence.

3. Menu and Availability

3.1 Menu items displayed online are subject to availability. In the event an item is not available after you have placed an order, our staff will inform you and suggest alternatives.

4. Payment

4.1 While you may select a payment method online, you are free to choose your preferred payment method with the waiter at the time of service. This includes credit cards, debit cards, cash, or mobile payment platforms.4.2 The payment method initially chosen online is not rigid, and you can change it at any time before finalizing the payment with the waiter.

5. Service

5.1 Our commitment is to provide the highest quality of food preparation and delivery at your table.5.2 Please notify the server immediately if there are any discrepancies in your order or if you have any specific dietary requirements.

6. Cancellations and Refunds

6.1 Orders may be canceled prior to preparation. Once an order has begun being prepared, cancellations are no longer accepted.

7. Privacy Policy Your privacy is important to us. Information collected from you during the ordering process will be used to fulfill your order and improve our service. Please refer to our full Privacy Policy for details on how your information is used and protected.

8. Limitation of Liability

8.1 Riva Patisserie & Brasserie will not be liable for any indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, whether or not we have been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, and materials provided by this service.

9. Modifications to Terms

9.1 We reserve the right to modify these terms and conditions at any time. Any such modifications will be effective immediately upon posting on the site. Your continued use of our services after any changes will constitute your acceptance of such changes.

10. Contact Us For any questions or concerns regarding your order or these terms, please contact us at martin.cupic@hotelgrandperast.com.